Discover & define
Agree on outcomes and requirements, review the architecture and data, and plan the delivery.
Omnichannel contact centers
with AI agents.
Omnichannel contact centers combining AI agents, voice and digital channels, routing, and operational analytics.
What we deliver.
01
Voice, web and SMS channels
02
IVR, ACD and skills-based routing
03
AI agents for tier-one intake and self-service
04
Call, topic and sentiment analytics
05
Enterprise and healthcare engagement workflows
Tools, methods & standards.
- IVR
- ACD
- NLP analytics
- Amazon S3
- Salesforce
How we deliver.
Design & build
Build in short agile sprints with continuous integration.
Test & secure
Each release goes through automated regression tests, defined quality gates, and a security review.
Deploy & sustain
We handle migration and hypercare, train your staff, hand over knowledge, and provide ongoing support.
Ways to work with us.
Project delivery
A Stellar-led team delivers to a defined scope, with milestones and acceptance criteria.
Dedicated agile team
A cross-functional team that works from your backlog on your sprint schedule.
IT staff augmentation
Pre-screened specialists who join your team under your direction.
Managed service
We run and support the system day to day under agreed service levels.
Contract vehicles.
Frequently asked questions.
Is there a production reference?
Yes. Stellar Engage supported Yoga Alliance in production from 2018 to 2023 and Circle Connect from 2023 to 2025.
Which contract vehicles can we use?
Current vehicles include GSA OASIS+ Small Business, Texas DIR ITSAC (DIR-CPO-5643), Maryland CATS+ and Statewide Agile Resources & Teams 2024, Florida DMS agreements, and other state and local contracts. Our team can confirm whether you are eligible to order.
Can work be performed onshore?
Yes. Work can be led from our headquarters in Rockville, Maryland, combined with our Bangalore delivery center, or done entirely in the United States if your program requires it.
What quality and security credentials do you hold?
Stellar is appraised at CMMI Development & Services Maturity Level 3, holds ISO/IEC 27001:2022 certification for its information security management system, and is MBE, DBE, and SBE certified.
Related services.
Discuss your project with Stellar.
Tell us about your goals, current environment, and timeline. We will recommend an approach and a contracting path.