AI agents for contact centers.
AI agents for enterprise and government contact centers, with production experience at Yoga Alliance and Circle Connect.
Core capabilities.
01
Tier-one intake across voice, web and SMS
02
24/7 support in 50+ languages
03
Sentiment analysis and escalation routing
04
Healthcare engagement with Stellar AI CareConnect
05
Reporting, CRM integration and call analytics
How Stellar Engage handles a call.
- Step 1
Incoming call
A voice, web, or SMS contact arrives.
- Step 2
IVR understands intent
Custom prompts and NLP work out why the person is calling.
- Step 3
Skills-based routing
The ACD routes the caller to the right queue.
- Step 4
Agent connected
The agent sees a CRM summary of the previous call.
- Step 5
Sentiment & analytics
Topics and sentiment appear on the dashboard.
Illustrative call flow based on Stellar Engage capabilities.
Production deployments.
Client deployments
of Stellar Engage.
Stellar Engage has run in production for Yoga Alliance, from October 2018 to September 2023, and for Circle Connect, from June 2023 to February 2025.
Discuss your use case.
Talk with Stellar about your program, integration needs, deployment approach, and contracting path.